Telecom say my telepermitted adsl modem may be crap

[Scaz]

Hello,

Just wondering if someone can help me.
I was on IHUG Ultra, but cant get it in Churton Park, as I am not line of site to mt kaukau.
I also am unable to get Cable via telstra saturn and they tell me they have no plans to install this function in Churton Park.
That just left me with Jetstream as an option..so i signed up for this via IHUG.
So far, it has been a horrible experience.
They seem to think that the modem i bought may be at fault. It has a telepermit though.
It is a Turbocomm IA310, itex chiped card. I was told by the telecom sales guy that I wouldnt need a fancy modem if i was just connecting to jetstart. Was he wrong about that?



Hello,

I am trying to get answers, but keep getting bounced between my isp (ihug) and the xtra helpdesk. Both are as unhelpful as each other.
I called the 0800 253 878 line, it just rang and rang and then disconnected!
I need to check that my adsl (jetstream starter) line has been enabled. I had a call from Paul at Alstrom on Sat morning to say it was all go, but i am having connection problems. My Turbocomm Itex based internal adsl modem says it is detecting and connecting, but cant connect. I havent bought any filters yet, but surely that wouldnt prevent a connection would it? I disconnected my phones from the lines anyway. My phone line number is: xxxx xxxx.
Please call me on my cell number above or email me if you need to contact me.
Thanks,
Jarod.


Thank you, we have received your request.

Your transaction number is: xxxxxxxx
Please note this number down and keep it handy for reference
If there are any queries with your request a Telecom Representative will contact you.



No reply from Telecom regarding the above email, so I tried them on their 0800 253 878 line and managed to get in touch with someone.

Penny said that a possible reason why i cant connect may be that my modem doesnt have the power and that i should buy a more expensive external modem.

I explained that when i initially contacted IHUG to enquire into whether jetstream was for me, they told me i could use any Telepermitted modem.

She said if that is not the problem, it may be the wiring in our house, if the house is over 20 years old, and that i would need to pay them $149 to get a telecom tech to come in and rewire the house.

Penny said that a Telecom exchange needed to be less than 5kms away, I am about 3 kms away, but you can have problems even if you are only 2kms away with weaker modems. Why dont they include this information on their websites?? (ihugs and telecoms)

This whole business has been a pain in the ass.

[MR_60]

You can pay $80 to Telecom to have a proper filter and dedicated port fitted in your house by one of their contractors (when I did it it was Alstrom who came and thankyouverymuch left 150m of cable!!), and that should overcome any house wiring issues at the same time as you are using dedicated wiring from the POTS for your ADSL connection.

In addition part of this service is to test the connection -- ie No DSL connection of sufficient quality with their modem (I think they still use the Nokia M1122) then no charge. Remember that as Jetstart is capped at 128k you don't need a particularly flash connection for it to go.

This might be worth investigating. If this works out then I would suggest you have a faulty modem or it is improperly configured. :D Good luck!!

[Wibber]

you have the vpi set to 0 and the vci set to 100? It can do strange things if you have it set wrong

[KingJackal]

Dude, you'll NEED either a splitter box ( installed by Telecom ) or filters ( installed by you ). It's not optional - without them you won't get a stable connection ( I don't know if that would stop you getting a connection at all, but it'll certainely stop a stable connection ).

Filters are only $20 each - just go out and buy them already :).

[DansteR]

@ home weve got two lines
- our main phone line (which was probabbly ok quality once but has had so many diy extentions that the signle stregnth is REALLY crap)

- our "fax" line this was installed about a month be for we got dsl and only has one socket (no extra jacks). conected to the socket i have a double adaptor, one cable goes too the fax through the dynalink filter that came with my dynalink RTA210. the router just plugs streight in to the double adaptor no filter there.

this setup has been going strong for 3-4 months now so KJ i dont beleive the filters are the problem.

Scaz i think u should get either borrow a friends or a friendly OCNZers modem of get telecom to come and test the line.

[fatsanchez]

internal modems = crap

you seem to have already realised that, so take it back for a refund, and either get a router, or at the very least an external modem.

[extremerigman]

itex= POS

[varkk]

Originally posted by DansteRRuleS

- our "fax" line this was installed about a month be for we got dsl and only has one socket (no extra jacks). conected to the socket i have a double adaptor, one cable goes too the fax through the dynalink filter that came with my dynalink RTA210. the router just plugs streight in to the double adaptor no filter there.

this setup has been going strong for 3-4 months now so KJ i dont beleive the filters are the problem.


But you just stated you are using filters [./confused]

[DansteR]

afaik the filters are only needed if the device conected to the jack is not a dsl modem/router i.e phone, fax, modem

the wall jack splits in to 2 for the d adaptor then i hoes to a filter then to the fax and the other goes to my router.

there for thr routers signel/conection does not go through any type of filter

[Humantuckshop]

My olds are using the Turbocomm Itex pos, atm - I had a prick of a job setting the bastard up.

Basically you have to install the RFC2364 drivers, the protocol has to be PPPoATM the operating mode has to be G.DMT the VPI must be set to 0 and VCI must be set to 100.


I reccomend that you uninstall the modem and start again and make sure you use the above values/settings.

[Agent666]

Originally posted by KingJackal
Dude, you'll NEED either a splitter box ( installed by Telecom ) or filters ( installed by you ). It's not optional - without them you won't get a stable connection ( I don't know if that would stop you getting a connection at all, but it'll certainely stop a stable connection ).

Filters are only $20 each - just go out and buy them already :).

no it will work fine without them ... but you will get disconnected everytime the phone rings and someone picks it up..... apart from that it will work fine without any filters well at least it did for me

[Scaz]

Thanks everyone for your help.
I was able to connect last night. I reinstalled the drivers.
Not sure if it was that or ihug finally enabling my connection, as i received this email from them this morning:

Hi Jarod

The account type at the time you sent this mail was not set to Jetstarter but it was done
Yesterday

======
Anyway, I can connect but it is no faster than dial up.
I did the 500kb test at nzdsl.co.nz and my results were only 6.1kbs!
Any other downloads are only averaging 3kbs.
I also cannot make changes within the software..doesnt keep the changes. Ie...I had it set to G.DMT ..somehow i managed to deselecect the other two options g.lite and ansi etc..and save those changes..but when i try to alter these..it just wont keep them.
I am anxious that if i do spend another $100 to upgrade (if ascent will let me) to a external modem, that it wont give me any increase in speed, and I will be in the same boat i am now. Ie dial up performance for adsl cost.
What do I do?

[MR_60]

try to borrow someone elses modem to try...

By getting the filter installed by Telecom, you should experience an improvement in performance also.

Internal modems are not reknowned for being the best. I have a Nokia M1122 which we have here at work, and it has worked flawlessly (full DSL) for months - compared the the internal thing we had before the speed is incredible.

[Scaz]

Thanks everyone for your help.
I was able to connect last night. I reinstalled the drivers.
Not sure if it was that or ihug finally enabling my connection, as i received this email from them this morning:

Hi Jarod

The account type at the time you sent this mail was not set to Jetstarter but it was done
Yesterday

======
Anyway, I can connect but it is no faster than dial up.
I did the 500kb test at nzdsl.co.nz and my results were only 6.1kbs!
Any other downloads are only averaging 3kbs.
I also cannot make changes within the software..doesnt keep the changes. Ie...I had it set to G.DMT ..somehow i managed to deselecect the other two options g.lite and ansi etc..and save those changes..but when i try to alter these..it just wont keep them.
I am anxious that if i do spend another $100 to upgrade (if ascent will let me) to a external modem, that it wont give me any increase in speed, and I will be in the same boat i am now. Ie dial up performance for adsl cost.
What do I do?

[Humantuckshop]

Originally posted by Scaz
I also cannot make changes within the software..doesnt keep the changes. Ie...I had it set to G.DMT ..somehow i managed to deselecect the other two options g.lite and ansi etc..and save those changes..but when i try to alter these..it just wont keep them.




How are you changing the settings? Are you using the icon in the taskbar or going into device manager?

[Scaz]

Thanks HumanTuckShop,

I hadnt thought of changing the settings in there.
I tried that, it locked up my pc though, but when I killed the task, I went back in via the taskbar, and sure enough it had kept the settings.
I know my setting should be g.dmt , but i seemed to get better performance with that and g.lite and the other ansi t1.14 options ticked.
When I do the test at nzdsl.co.nz, my results have gone up to 11.1 kbytes/sec. They were 6.1 before.
However, my web browsing is very slow..takes ages for pages to load. Seems to be as slow as a dial up connection.

I received this email from Jetstream:

==========
When you say slow how slow? what web sites and download sites are you tests
speeds on? I suggest you go to www.jetstreamgames.co.nz you will see some
gaming upgrade files in orange text (hyperlinked) click on one to download
and record the transfer rate. This should give you 14-16KBytes per second.
If the speed is around 5-6Kbytes change the login ID in the modem to
user@jetstreamgames.co.nz and perform the same test, the speeds should ramp
up to around 150-300Kbytes per second showing that the line is fine and the
download speed issue is with the ISP.
======
My reply:

=============
I didn't actually login with my details and then try downloading gaming
upgrade files from www.jetstreamgames.co.nz.
I did login as yojarod@jetstreamgames.co.nz and went to the same website,
but my download speed was between 30-50 Kbytes/sec
What would this indicate?

===
Jetstreams reply:

This would indicate slow speeds, did you leave for 10-12 seconds to ramp up to full speed? If you did I suggest you contact the team on 0800 253878. You might be on the borderline for service, if you are then that may be the top speed you will get. Modems can play a big part in connection speed, what type of modem do you have? some internals and USB modems may not perform as well as Ethernet modems or routers.

Answering these questions could help determine the cause and we could also see how far you are from the local exchange.
=====
I have already spoken to Jetstream on their 0800 253 878 line, and they said:
A Telecom exchange needed to be less than 5kms away, I am about 3 kms away, but you can have problems even if you are only 2kms away with weaker modems.
=======
I was told by Telecom at the start of all this that I should be able to operate on the full speed at my location.
Now they seem to be saying that this may not be the case.
I am still no further down the track..and fear that if I buy a modem that costs more than twice what i paid for my internal one, it may still only give me low download speeds and web browsing that is the same as browsing with a dial up modem.

[Wibber]

have the guy come out and check the lines, its cheaper than the new modem and you'll at tleat be sure what the problem is

[archangel]

Originally posted by KingJackal
Dude, you'll NEED either a splitter box ( installed by Telecom ) or filters ( installed by you ). It's not optional - without them you won't get a stable connection ( I don't know if that would stop you getting a connection at all, but it'll certainely stop a stable connection ).

Filters are only $20 each - just go out and buy them already :).

No. Filters are for voice jacks.

[varkk]

Originally posted by archangel
No. Filters are for voice jacks.

yes and without filters on you voice jacks you can have unstable DSL connections.

[archangel]

Originally posted by varkk
yes and without filters on you voice jacks you can have unstable DSL connections.

**** off - voice traffic can't reach the frequency of DSL traffic on the line.

[varkk]

But you phone can introduce noise in the part of the spectrum used by DSL.

The filter is also there to protect the DSL signal from being contaminated by high frequency noise added by analog phone devices
http://www.dslreports.com/faq/4667

[Scaz]

I have now bought a Dynalink ale70 external usb modem...and my connection speed is still just as slow.
It is taking about 15-20 seconds for a standard sized page to load on nz websites.
Telecom say it may be because i am too far from the exchange (3kms) but i spoke to someone up the road from me who said his speed was fine.

I guess my next step is to pay to get telecom in to check the wiring in my house. I am going to be spewing if they say the wiring is fine and that it is my location that is the problem.

I wish my adsl was as fast as 56k dialup!!!

: (